Terms and Conditions

ESTIMATES PROVIDED ARE ESTIMATES, NOT A CONTRACT FOR SERVICES. The estimate summary is furnished by TN AIR as a good faith estimate of work to be performed at the location listed and is based on our evaluation and does not include material price increases or additional labor and materials which may be required should unforeseen problems arise after the work has started. Any additional price increase will be discussed with the customer and approval obtained as soon as any unforeseen issue arises. The customer understands that the final cost of the work may differ from the estimate, perhaps materially. ESTIMATES ARE NOT A GUARANTEE OF THE FINAL PRICE OF WORK TO BE PERFORMED. Customer agrees and authorizes the work as summarized on the estimate and agrees to pay the full amount for all work performed. Customers' approval of an estimate, whether verbal or written, is an acknowledgment of these terms.

The customer will compensate Tennessee Air for the services rendered, supplies, and materials needed, in accordance with the terms, conditions, and payment schedule outlined on the estimate/invoice. Customer will make complete payment to Tennessee Air upon completion of services rendered, immediately after receipt of accurate estimate/invoice from Tennessee Air with the indicated prices of services performed. Such estimate/invoice from Tennessee Air will itemize any reimbursable expenses. Any late payments past 7 days will accrue interest at the rate of 1.5% daily, or the maximum rate allowed by applicable law.

The customer agrees to pay all expenses incurred by Tennessee Air for the collection of any delinquent account including, but not limited to, attorney's fees, filing fees and costs. Any and all disputes arising out of this sale shall be interpreted under the laws of the state in which the work was performed.

Payment Security for Unattended Appointments - In the event the customer will not be present at the property during the scheduled appointment when the work is to be performed, the customer must provide a valid credit card to be placed on file. The credit card must be provided either at the time the customer schedules the appointment or, at the latest, prior to the technician's arrival at the property and before any work is performed. This credit card serves as a security precaution and will not be charged without the customer's consent, unless the customer fails to pay the full amount due after the work has been performed and an invoice has been issued. All invoices are due and payable immediately upon receipt. If the required credit card information is not provided by the deadline stated above, the Tennessee AIR will cancel the appointment, and the customer will be required to reschedule once the card has been placed on file. The customer will incur a scheduling fee of $100 in the event a cancellation or rescheduling of the appointment occurs as a result of failure to place a credit card on file as outlined in this agreement.

Payment Methods - Tennessee AIR accepts the following payment methods: cash, check, and credit card. Please note that if utilizing a credit card, a processing fee of up to 2.99% will be incurred.

When a customer makes an emergency service request, Tennessee Air reserves the right to charge the customer the emergency service labor rate and fees. In addition, at the discretion of Tennessee Air a new Estimate\Invoice may be obtained by Tennessee Air before the work is performed which reflects emergency/after-hours pricing.

Limited Warranty. All materials, parts and equipment are warranted by the manufacturers' or suppliers' written warranty only. All parts & labor performed by Tennessee Air are warranted for 1 year (365 days) or as otherwise indicated in writing. Tennessee Air makes no other warranties, expressed or implied, and its agents or technicians are not authorized to make any such warranties on behalf of Tennessee Air.

Tennessee Air will not be held liable for any loss, delay, injury, or damage that are caused by improper use, negligent acts, or circumstances beyond our reasonable control including but not restricted to natural disasters, war, terrorism, civil commotion, acts of government, fire, theft, corrosion, floods, condensate restrictions, freeze-ups, strikes, lockouts, differences with workmen, riots, explosions, quarantine restrictions, code violations or insurance company requirements, delays in transportation, extreme weather conditions, shortage of vehicles, fuel, labor, or materials, or malicious mischief. And, in no event, whether as a result of breach of contract, or otherwise, will Tennessee Air be liable for consequential, speculative, penal or incidental damages, including, but not limited to loss of profit or revenues, loss of use of any products, machinery, equipment, cost of capital, cost of substitute products, facilities, services or replacement power, down time costs, or claims of Buyer's customer for such damages. Also, it is agreed that any changes, adjustments, additions to repairs made by others, unless authorized by Tennessee Air, will release and terminate all obligations of Tennessee Air and the customer will be responsible for payment of materials and any work or services rendered by Tennessee Air.

It is agreed that Tennessee Air will not be required to complete safety tests, install new devices or make modifications to any equipment to comply with recommendations or directives of insurance companies, governmental agencies, or for other reasons. Neither shall Tennessee Air be required to make replacements or repairs necessitated by reason of any other cause beyond its control except ordinary wear and tear.

Final Steps

To proceed with a project, "customer" will need to:

Submit an APPROVED ESTIMATE. Agree to the Terms and Conditions by electronic signature or emailed approval. The Terms and Conditions represent Tennessee AIR's commitments to you, the "customer". In some cases, remittance of a down payment or deposit of 30% of total project price may be required upon approval prior to the start of any work. All major credit cards are accepted. Payments will be processed directly through Housecall Pro and no credit card information will be viewable or downloadable by Tennessee Air with the exception of the last four digits of the card and expiration date. When the contracted work is completed, final payment will be charged, and a Tennessee Air receipt will be emailed to you.

Tennessee Air warrants and guarantees to the original purchaser ("Customer"), that should Customer accept and purchase Tennessee Air's recommended repair ("Covered Repair") or Replacement (see definitions below), such repair/replacement shall be free from defect in materials and workmanship under normal use and conditions for as long as the Customer owns the residence in which the Covered Repair was performed or until the Unit in which the Covered Repair was performed, if applicable, is replaced ("Limited Lifetime Labor Warranty/Guarantee"). This Limited Lifetime Labor Warranty/Guarantee shall hereinafter be referred to as this "Warranty."
This Warranty shall apply only to the recommended Covered Repair(s) and Replacement(s) performed by Tennessee Air and as explicitly indicated on the Customer's sales invoice. All non-recommended repairs and all non- repair services, including without limitation HVAC repairs and HVAC installation services, if performed by Tennessee Air, shall be covered by

Tennessee Air's applicable warranty as explicitly indicated on the appropriate sales invoice issued to the Customer. This Warranty does not cover normal wear and tear or consumable products including, but not limited to bulbs, batteries, filters, refrigerant, leak tests, coil cleanings, fuses, or certain safety devices that have a limited lifespan including without limitation smoke and carbon monoxide detectors. This Warranty does not extend or apply to customer supplied equipment or materials. This Warranty does not apply to equipment that was not installed by Tennessee Air; repairs that were not performed by Tennessee Air; or repairs made necessary due to failure of a non-covered part causing damage, whether in whole or in part, to the Covered Repair.

Tennessee Air shall not be responsible for, and this Warranty shall be void in the event of damage or repairs resulting from abuse, misuse or improper use, neglect, Acts of God, unauthorized alteration, modification or repair including repair or service of the Covered Repair by others, or improper operation. This Warranty shall be void if Customer fails to perform the manufacturer's suggested maintenance or upkeep on the Covered Repair with Tennessee Air through bi-annually scheduled preventative maintenance.

Customer agrees that Tennessee Air's responsibility with respect to claims made under this Warranty shall be limited solely to the necessary service and repairs or replacement, at Tennessee Air's sole option and discretion, the replacement of the Covered Repair if found by Tennessee Air in its sole discretion to be defective. If Tennessee Air determines that the Covered Repair will be replaced under this Warranty, Tennessee Air does not guarantee that the identical make or model of parts used in the Covered Repair will be available and thus reserves the right to use parts of approximately equal size and performance as those used in the original Covered Repair. This Warranty shall terminate and become null and void if and when, as determined in Tennessee Air sole discretion, the original parts used in the Covered Repair and parts of approximately equal size and performance are no longer available and Tennessee Air cannot make repairs under this Warranty. This Warranty provided by Tennessee Air shall terminate and become null and void if and when Tennessee Air provides any refund, full or otherwise, to the Customer in connection with the Covered Repair or if the equipment is deemed unfit by a qualified Tennessee Air technician.

Tennessee Air assumes no obligation to incorporate any modifications or improvements developed by the manufacturer in any goods or materials previously sold or in service. This Warranty provided is separate from and independent of any manufacturer's warranty. In the event of a recall of any portion of the Covered Repair, whether voluntarily by the manufacturer or mandated by a government authority, the manufacturer's warranty shall be primary and Customer shall comply with all manufacturer requirements for claims under such manufacturer's warranty before making any claim under this Warranty. This Warranty shall in no way affect or alter the determination of liability or fault for any alleged damages, including without limitation those for personal injury or property damage, sustained by a Customer or anyone else in connection with a Covered Repair or any parts used in that Covered Repair.

Tennessee Air reserves the right to perform warranty service during normal business hours. Emergency services are defined as situations that could create substantial damage to property or risk of injury in which case additional fees may apply.

This Warranty does not apply to any portion of a Covered Repair that has not been paid for according to the applicable terms of such purchase. The terms and conditions of this Warranty cannot be altered without Tennessee Air's written consent. No agent of Tennessee Air has any authority to give any warranty that exceeds that listed in this Limited Lifetime Warranty, and the Customer is therefore warned to read this Warranty carefully to make sure it correctly reflects those terms that are important to the Customer.

Tennessee Air shall not in any event be liable for any incidental or consequential damages, including without limitation lost or duplicated time, expenses or wages, accruing for any reason whatsoever to Customer, whether such claim is made in contract or in tort or under any warranty or in negligence, indemnity or otherwise, even if Tennessee Air has been advised of the possibility of such damages. This Limited Lifetime Warranty is exclusive and in lieu of all other express, statutory and implied warranties, including those of merchantability and fitness for any particular purpose that may otherwise be owed by Tennessee Air.